General Data Protection Regulation
General Data Protection Regulation
The Company is committed to safeguarding your personal information. Whenever you provide such information, we are legally obliged to use your information in line with all laws concerning the protection of personal information, including the Data Protection Act 1998 and General Data Protection Regulation.
The Company is a registered Company No 09297250. The Company’s registered address is Unit 29, JBJ Business Park, Northampton Road, Blisworth, Northampton, NN7 3DW .
When you contact the Company to make an enquiry about using our services, becoming an employee, volunteer or sign up to any of the Company’s activities or online content, such as newsletters or message boards, or you telephone, email, write to or text the Company, or engage with the Company via social media channels, we may receive and retain personal information about you. This can consist of information such as your name, email address, postal address, telephone or mobile number, bank account details, personal and medical details, next of kin details, their contact information and details to enable us to offer a service or employment or to keep you in touch with our service.
By submitting your details, you enable the Company (and where applicable any sub-contractors we may use) to provide you with the goods, services, information, activities or online content you select.
If you use our services we will need to collect and hold “sensitive personal data” about you, e.g. health status, personal preferences / wishes / care notes but only if there is a clear reason for doing so. This will include information kept on paper or electronically including “cloud” and storage devices.
If you are simply browsing our website as an anonymous visitor, The Company may still collect certain information from you, such as your IP addresses (an IP address is a number that can uniquely identify a specific computer or other network device on the internet).
The Company will use your personal information for a number of purposes including the following:
The Company will only contact you for marketing purposes by email or other electronic means if you have agreed to be contacted for these purposes or where you have made contact and have not opted out from receiving further information. Where you have provided your postal address we may send you direct mail about our work unless you have told us that you do not wish to receive such information.
If you wish to contact us either to obtain information about our work or to stop us sending you such information please email us at firstname.lastname@example.org, call 01626 363510 or write to Andrew Bone, Southlands Care Home, 21 Coombeshead Road, Highweek, Newton Abbot, Devon, TQ12 1PY with the details.
We will only use your information within the Company for the purposes for which it was obtained, including organisations we sub contract for Pay Roll, Accountancy, Pension, website services etc, NHS / health or Devon County Council unless you have explicitly agreed that we may share your information with another organisation. Sometimes the Company contracts third parties to process your information on our behalf. We require these third parties to comply strictly with our instructions and data protection laws.
The vast majority of personal information is recorded on “Person Centred Software” provided by an external company called Mobile Care Monitoring. This provides us with a secure means of recording personal information about residents and their next of kin / representatives, care required, care received and monitoring / assessment tools. “Person Centred Software” is a cloud based electronic recording system which has significant security systems to protect the data.
We will keep your information confidential except where disclosure is required or permitted by law (for example to government bodies for tax purposes or law enforcement agencies for the prevention and detection of crime, subject to such bodies providing us with a relevant request in writing).
If you post or send offensive, inappropriate or objectionable content to or anywhere on the Company website or otherwise engage in any disruptive behaviour on a service, we may use your personal information to stop such behaviour.
Where the Company reasonably believes that you are or may be in breach of any of the laws of England and Wales (or the law of Scotland if you live there) (e.g. because content you have posted may be defamatory), we may use your personal information to inform relevant third parties such as your employer, internet provider or law enforcement agencies about the content and your behaviour.
We will hold your personal information on our systems for as long as is necessary for the relevant activity, e.g. financial details 7 years, care notes / records 8 years, employment records 8 years after you leave our employment however some information will be kept longer so the Company can meet its legal obligations on such areas as pensions or contentious matters. If you request us not to send you marketing information we will keep a record of your contact details and appropriate information to enable us to comply with your request not to be contacted by us.
Where you contribute material to us, e.g. user generated content or in response to a particular campaign we will generally only keep your content for as long as is reasonably required for the purpose(s) for which it was submitted unless otherwise stated at the point of generation.
The accuracy of your information is important to us. If any personal information changes concerning you or other people we are in contact with or there are inaccuracies in the information we hold please contact us by phone or in writing so that we can look into the matter. We will aim to update our records within 28 days.
Through: Enquiries@southlandscarehome.co.uk, call 01626 363510 or write to Andrew Bone, Southlands Care Home, 21 Coombeshead Road, Highweek, Newton Abbot, Devon, TQ12 1PY with the details.
Under the Data Protection Act and General Data Protection Regulation you have the right to request a copy of the personal information we hold about you and to have any inaccuracies corrected. If you request a change in the information we hold you maybe required to prove your identity or have the legal right to represent someone else.
Cookies are small text files on your device. They are made by your web-browser when you visit a website. Every time you go back to that website, your browser will send the cookie file back to the website’s server. Cookies are useful because they allow a website to recognise a user’s device. You can find more information about cookies at: www.allaboutcookies.org and www.youronlinechoices.eu. For a video about cookies visit http://www.google.co.uk/goodtoknow/data-on-the-web/cookies
Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improving the user experience.
They can also help to ensure that adverts you see online are more relevant to you and your interests.
This cookie is used to determine new and returning visitors. It has an expiration time of 2 years. If the ga.js library is executed and no _utma cookie exists, this will be recorded as the users’ first visit and a _utma cookie will be set. If a _utma cookie is already in place, the expiration time is reset and the user is recorded as a return visitor.
This cookie is used to determine a new session. The cookie is set when the ga.js library executes and there is no _utmb cookie in place. It has an expiration time of 30 minutes, therefore if a user is inactive for a period longer than this, a new cookie will be set when the library executes and the interaction will be recorded as a new session.
This cookie is used for storing visitor-level custom variable data. It is created when the _setCustomVar method is used with a visitor level custom variable. Like the _utma cookie, this cookie expires after 2 years and is reset each time the user visits your site before the expiration of the cookie.
Information supplied in cookies also allows us to measure the effectiveness of online marketing campaigns for the Company. This enables us to ensure any money we spend on digital marketing gives us a good return on investment.
How to control and delete cookies
Cookies are used to enable us to improve services for you through, for example:
However, if you wish to restrict or block the cookies which are set by the Company website, or indeed any other website, you can do this through your browser settings. The Help function within your browser should tell you how.
Alternatively, you may wish to visit www.aboutcookies.org which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your computer as well as more general information about cookies. For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual.
Please be aware that restricting cookies may impact on the functionality of the Company website.