…and in particular a residential care home – for a loved one can be very difficult, fraught with emotions ranging from despair and frustration to anxiety and guilt, often topped with not a little fatigue and financial worry.
At Southlands, we’ll do everything we can to alleviate the pressure and confusion at this time. We’ll help you to clearly and confidently weigh up the pros and cons of a care home for your relative and your individual situation – and to understand the perhaps-surprising array of optional arrangements that may be open to you, as well as the increasingly different ways available for funding your choice. (See our services page , Which option is right for you, for some initial information.)
If you are your relative’s nominated primary contact, your relative’s key worker will ensure that you are included in key decisions relating to your relative’s care. You will be informed of any relevant changes or events, and kept up-to-date with personalised activity and status reports. And, of course, your relative’s key worker, our manager and our proprietor will always be happy to discuss any concerns or questions you may have, confidentially, honestly and with an open mind.
It’s this caring, straight-forward, inclusive approach that has garnered us strong word-of-mouth recommendations from relatives, with comments such as:
“Staff are very friendly, nothing is too much trouble.”
Once your relative joins us, rest assured you’ll become part of the Southlands family, too. You’ll also be introduced to all our staff, and will be welcome to visit at any time.