Above all, we’re driven by our ethos of providing individualised care and enabling independence. We’ll take the time to get to know you personally, and find out what is important to you and what you would like to do for yourself – so that you not only enjoy your time with us to the maximum, but you also stay connected to the ‘real you’.
If you wish, we’ll enable you to pursue your hobbies, revisit past interests, encourage you to try new activities, and perhaps even help you to fulfil a life-long dream. We’ll order the newspapers and magazines you like to read, and can arrange trips to the library.
We want you to feel in control of your life. We’ll respect your privacy and preferences, and you’ll be able to personalise your room. We’ll involve you and your family in all decisions about your care, and keep you all informed of any general changes or events that might affect you. We’ll regularly ask for your honest feedback, too, so that we can continuously improve your experience.
What’s more, our residents have the opportunity to join the social committees that steer every aspect of life at Southlands, from menus to outings and daily activities. We’re always open to fun ideas. And you can even get involved in staff recruitment and marketing brainstormings, if you want!
As a result, our corridors buzz with life, love and laughter all day long.
